Shipping Policy
Thank you for shopping with Shaoyang Hengya E-commerce Co., Ltd.. This Shipping Policy explains how we process, ship, and deliver your orders placed through https://www.ddjpgrbh.shop.
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy seasons or promotional periods, processing times may be slightly longer.
2. Shipping Methods & Delivery Times
We partner with trusted carriers to deliver your orders safely.
Estimated delivery time: 7–20 business days, depending on your location.
Delivery times are estimates and may vary due to customs clearance, carrier delays, or unforeseen events.
3. Shipping Costs
Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
Free shipping may be available for selected promotions or qualifying orders.
4. Order Tracking
Once your order has shipped, you will receive an email confirmation with tracking details.
Tracking information may take up to 48 hours to update after shipment.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or additional fees imposed by your local government.
These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
6. Delivery Issues
We are not responsible for delays caused by customs procedures, courier issues, or factors beyond our control.
If your order is significantly delayed or lost in transit, please contact us so we can assist in resolving the issue.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details at checkout.
Orders returned due to incorrect or incomplete addresses may incur additional reshipping charges.
8. Contact Us
For any questions or concerns regarding shipping, please contact us:
📧 Email: [email protected]
🌐 Website: https://www.ddjpgrbh.shop
🏢 Address: The second-floor storefront of Building 5, Kaixuan Garden, Daxiang District, Shaoyang City,Hunan Province /422000,China