Refund and Returns Policy

At Shaoyang Hengya E-commerce Co., Ltd., we care about your satisfaction. If you are not fully satisfied with your purchase, our Refund and Returns Policy is designed to make the process as smooth as possible. Please read the following guidelines carefully.

1. Eligibility for Returns

• You may request a return within 30 days of receiving your order.

• To qualify, items must be:

  • Unused, unwashed, and in their original condition

  • In the original packaging, including tags and labels

• Non-returnable items include:

  • Custom or personalized products

  • Clearance or final-sale items

  • Items returned after the 30-day window

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original method of payment within 5–10 business days.

• Please note: Processing times may vary depending on your bank or payment provider.

• Original shipping costs are non-refundable.

3. Exchanges

• We only replace items if they are defective, damaged, or incorrectly shipped.

• If the item you want is no longer available, a full refund will be issued instead.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).

• We recommend using a trackable shipping service to ensure the safe return of your item.

5. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

• We will arrange a replacement or full refund at no additional cost to you.

6. How to Initiate a Return

To start a return, please contact our customer service team with your order number and details of your request:

📧 Email: [email protected]
🌐 Website: https://www.ddjpgrbh.shop
🏢 Address: The second-floor storefront of Building 5, Kaixuan Garden, Daxiang District, Shaoyang City,Hunan Province /422000,China

Our support team will provide you with step-by-step instructions.

7. Policy Updates

We may update this Refund and Returns Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this page with a revised effective date.